Return/Refund Policy
At Elvyni, we strive to provide a smooth and fair shopping experience for all customers. Please read our policy carefully before placing your order:
Order Cancellation
Customers may cancel their order within 3 hours of purchase. After this window, the order will be processed and can no longer be changed or canceled.
Refunds & Replacements
We only offer refunds or replacements in the case of the following:
-
Items that arrive damaged
-
Items that are defective
-
Items that are incorrect (wrong size, product, or color)
If your order falls under any of these conditions, you are eligible for one of the following:
-
A full or partial refund, depending on the issue
-
A free redelivery of the correct or undamaged item
To request a refund or replacement, please contact us at padrecca@gmail.com within 7 days of delivery with clear photos of the item and packaging.
Final Sale
All other purchases are final sale and not eligible for return, exchange, or refund.
Thank you for supporting our brand!